These Terms and Conditions (“Terms”) govern your use of our website and outline the framework under which we provide our homecare, live-in care, and staffing services. By accessing this website or engaging our services, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these terms, please do not use our website or services.
1. Definitions
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“Company,” “We,” “Us,” or “Our” refers to Prime Care Workforce.
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“Client,” “You,” or “Your” refers to the individual receiving care, or the family member/representative acting legally on their behalf to arrange services.
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“Carer” or “Staff” refers to the healthcare assistants, support workers, or live-in companions provided or introduced by the Company.
2. Our Services & CQC Regulation
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Prime Care Workforce provides regulated homecare (domiciliary care) and live-in care services.
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We operate in strict compliance with the rules and guidelines set forth by our regulatory body, the Care Quality Commission (CQC).
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Specific care arrangements, visit lengths, and duties will be explicitly detailed in a separate, personalized Service Agreement and Care Plan signed prior to the commencement of any care.
3. Website Use and Intellectual Property
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The content on this website—including text, layout, graphics, logos, and images—is the property of Prime Care Workforce and is protected by copyright laws.
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You may view, download, and print pages for personal, non-commercial use only. You must not republish, sell, or duplicate material from this website without our express written consent.
4. Assessment and Personalised Care Plans
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Before any care services begin, we will conduct a comprehensive initial assessment of the care recipient’s physical, emotional, and safety needs.
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Care plans are fluid and designed to be flexible and personalized to accommodate changing needs.
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Any changes to a care plan must be mutually agreed upon by the Company and the Client (or their designated legal representative).
5. Continuity of Care & Staff Allocation
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We make every effort to maintain continuity of care by matching you with a small, dedicated team of familiar faces.
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However, we reserve the right to substitute a carer due to illness, scheduled annual leave, training, or emergency circumstances to ensure the continuous safety and well-being of the client.
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We operate under a strict policy of respectful and person-centered delivery. We expect our clients and their households to provide a safe, respectful environment free from harassment or discrimination for our staff members.
6. Fees, Invoicing, and Cancellations
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Fees for our services are detailed clearly in your individual Service Agreement.
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Invoices are typically issued monthly and are payable within 14 days of the invoice date.
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Cancellation Policy: If you need to cancel or temporarily suspend a scheduled care visit, a minimum notice of [Insert Time, e.g., 24 or 48 hours] is required. Failure to provide sufficient notice may result in the full visit fee being charged.
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Live-in care termination or extended suspensions require a notice period of [Insert Time, e.g., 14 days], except in emergency medical situations.
7. Limitation of Liability
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While Prime Care Workforce rigorously vets, trains, and monitors its workforce to ensure the highest standard of safe care, the Company is not liable for indirect or consequential losses resulting from events beyond our reasonable control.
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This does not exclude or limit our liability for death or personal injury caused by our direct negligence, or any liability which cannot be excluded under applicable UK law.
8. Privacy and Data Protection
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We take your privacy seriously. Any personal or medical data collected via this website or during your care assessment is handled in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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For full details, please refer to our Privacy Policy.
9. Complaints and Feedback
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We are committed to delivering exceptional care. If you are unhappy with any aspect of our service, you have the right to lodge a formal complaint.
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Our internal complaints procedure is transparent, robust, and designed to resolve issues swiftly. Exercising your right to feedback will never compromise the quality or fairness of the care you receive.
10. Governing Law
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These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments to Terms
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We reserve the right to update or modify these website Terms and Conditions at any time without prior notice. The latest version will always be posted on this page.
Contact Us
If you have any questions or require clarification regarding these Terms and Conditions, please contact us at:
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Email: info@primecarewfltd.co.uk
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Phone: 01642 672462
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Office Address: Manchester
