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Last Updated: June 2026

At Prime Care Workforce, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive data when you visit our website, apply for a role with us, or engage our homecare and live-in care services.

1. Important Information and Who We Are

Prime Care Workforce is the “Data Controller” for the personal information collected under this policy. This means we are legally responsible for deciding how and why your data is stored and used.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details provided at the bottom of this page.

2. The Data We Collect About You

Because we provide healthcare and staffing services, we process several types of personal data, which we group as follows:

• Identity Data: Includes first name, last name, username, title, date of birth, and gender.

• Contact Data: Includes billing address, home address, email address, and telephone numbers.

• Special Category (Health) Data: For our care clients, this includes vital medical history, care requirements, physical or mental health conditions, medication records, and dietary preferences necessary to deliver safe care.

• Recruitment & Employment Data: For prospective staff and carers, this includes employment history, CVs, references, professional certifications, and Disclosure and Barring Service (DBS) background checks.

• Financial Data: Includes bank account and payment card details for invoicing and payroll.

• Technical Data: Includes your internet protocol (IP) address, browser type, time zone setting, and operating system when you browse our website.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You give us your Identity, Contact, and Health data by filling out forms on our website (e.g., requesting a care assessment), applying for a job, or corresponding with us by phone or email.

• Third Parties or Publicly Available Sources: We may receive personal data about you from health professionals (such as GPs or local authority social services) when coordinating your care layout.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

5. Disclosures of Your Personal Data

We treat all client and staff information with strict confidentiality. However, we may have to share your personal data with specific parties for the reasons outlined above:

• Regulatory Bodies: The Care Quality Commission (CQC) or local authority safeguarding teams where we are legally obligated to report or provide evidence of compliance.

• Emergency Services & Healthcare Professionals: GPs, hospitals, or emergency services if a client requires urgent medical attention.

• Service Providers: Trusted IT, hosting, and web development partners who support our digital infrastructure under strict data processing agreements.

We do not sell your data to third parties, and we do not transfer your data outside of the UK.

6. Data Security

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• All digital systems, web portals, and databases are strictly encrypted and access-controlled.

• Only authorized staff members who strictly require your information to perform their duties (such as your allocated carers or care managers) are granted access to your care profile.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements.

• By law, healthcare and care provider records must be kept for a specific statutory period after care services have concluded.

• Unsuccessful job applicant data is securely destroyed after 6 months unless you grant permission for us to hold your CV on file for future vacancies.

8. Your Legal Rights

Under the UK GDPR, you have comprehensive rights in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a “data subject access request”).

• Request correction of any incomplete or inaccurate data we hold about you.

• Request erasure of your personal data (though this may be overridden by our statutory obligations to retain care records).

• Object to processing or request the restriction of processing of your personal data.

• Withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at:

• Email: info@primecarewfltd.co.uk

• Phone: 01642 671462

• Postal Address: Manchester